Refund policy

Return & Refund Policy

Thank you for shopping at Ghar Mart (mygharmart.store). We are committed to providing high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. 7-Day Return & Exchange Policy

Ghar Mart offers a 7-Day Money-Back Guarantee / Exchange Policy.

You have 7 calendar days from the date you receive your order to request a return or exchange.

After 7 days, we may not be able to accept your return or exchange request.

2. Return & Exchange Eligibility

To be eligible for a return or exchange:

  • The product must be unused, unworn, and in the same condition in which you received it.

  • The product must be returned in its original packaging, including the box, user manuals, warranty cards, tags, and protective stickers/plastic film, where applicable.

  • You must provide your order number, invoice, or other valid proof of purchase.

  • The product must not show any signs of use, wear, scratches, alteration, or damage caused by misuse.

Important: Products that have been altered or damaged after delivery, including watch link removals or adjustments made without our prior approval, may not be eligible for return, exchange, or refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 24–48 hours of delivery.

To report an issue:

  1. Contact us via WhatsApp at +92 304 0009532 or email us at info@mygharmart.store.

  2. Provide your Order ID along with clear photos and/or videos showing the issue.

  3. After verification, we will arrange a replacement or full refund, as applicable, without charging additional return courier costs.

Claims reported after the specified time period may not be accepted.

4. Return Process

To request a return or exchange:

Step 1: Contact Customer Support

Contact our customer support team via:

WhatsApp: +92 304 0009532
Email: info@mygharmart.store

Please provide your Order ID and the reason for your return or exchange request.

Step 2: Get Approval

Do not send the product back before receiving confirmation from our customer support team.

Once your return request is approved, securely pack the product in its original packaging.

Step 3: Ship the Product

Send the approved return parcel to the return address provided by our customer support team using a trusted courier service such as TCS, Leopards, Trax, or another reliable courier.

Return shipping costs: Customers are responsible for return shipping charges unless the return is due to a mistake on our part, a defective product, or an incorrect item being delivered.

5. Refund Method

Once we receive your returned parcel, our quality control team will inspect the product. The inspection usually takes 24–48 hours after the parcel arrives.

If your return is approved:

Cash on Delivery (COD) Orders

Refunds for COD orders can be sent to your preferred:

  • Bank Account

  • JazzCash

  • EasyPaisa

Online Payment Orders

For orders paid online, the refund will generally be processed through the applicable payment method or another mutually agreed method.

Refund Processing Time

Approved refunds are generally processed within 3–5 business days after the inspection is completed and the return is approved.

Note: Original shipping charges, where applicable, are generally non-refundable unless the return is due to a defective, damaged, or incorrect product received from us.

6. Order Cancellation

You may cancel your order at any time before it has been dispatched by contacting our customer support team.

Once an order has been dispatched and handed over to the courier partner, it cannot be cancelled directly. In such cases, the order must be handled according to our standard return policy.

7. Important Return Conditions

Please make sure that:

  • The product is returned within the applicable return period.

  • The product is unused and in its original condition.

  • All original packaging, accessories, tags, manuals, warranty cards, and protective materials are included where applicable.

  • The product has not been altered, modified, damaged, or misused.

  • You have contacted Ghar Mart and received return instructions before shipping the product back.

Returns that do not meet these conditions may be rejected.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team.

WhatsApp / Phone: +92 304 0009532
Email: info@mygharmart.store
Support Hours: Monday – Saturday, 10:00 AM – 10:00 PM PKT
Website: mygharmart.store